Active Listening: the Leader’s Rosetta Stone

In the movie, “Dumb and Dumber,” Lloyd demonstrates how a person can hear what someone is saying without listening to what that person is saying. Lloyd’s lack of listening skills prevent him from understanding the other person’s point of view. Lloyd does not know he is a poor listener. The combination of these two deficits creates entertaining interpersonal conflicts. We laugh at Lloyd because he reminds us of someone we know, perhaps ourselves.